This Privacy Policy explains what personal information 69jili collects, how we use it, and the steps we take to keep it safe. It applies to all Filipino players who register or browse on this platform. We believe you deserve to know exactly how your data is handled — so here it is, in plain Philippine English.
We only gather information that is necessary to run the platform and keep your account secure.
When you register on 69jili, we collect your name, email address, date of birth, and a username of your choice. This information is used strictly to create and manage your account, verify that you meet the minimum age requirement of 21 years, and communicate important updates with you. We do not share this information with advertising networks orany third-party marketing platforms. Your identity details are also used to fulfil any legal or regulatory obligations that apply to online gaming platforms serving Filipino users. All identity data is stored with encryption and is accessible only to authorised staff when genuinely required.
When you deposit or withdraw funds in Philippine pesos, we record the transaction amount, method, timestamp, and reference number. We do not store full card numbers or complete e-wallet credentials on our servers — payment processing is handled through secure, encrypted channels. Transaction records are kept for accounting purposes and to resolve any disputes that may arise. These records may also be reviewed if required by applicable financial regulations. We will never use your payment details for any purpose other than processing your requested transactions on the platform.
We automatically collect basic technical information when you use the platform, including your device type, operating system version, browser type, and general location data based on your IP address. This data helps us ensure the platform works correctly on the wide variety of Android and iOS devices used by Filipino players. We use aggregated usage patterns to improve navigation, load times, and the overall mobile experience. Individual usage data is not sold or rented to any outside party. You can review our FAQ for more details on how technical data informs platform improvements.
If you contact our support team, we retain records of those conversations to help resolve your query and to improve the quality of our assistance over time. Any email address or contact detail you provide when reaching out is used solely to respond to your enquiry and is not added to any marketing list without your explicit consent. Support records are kept for a reasonable period after your query is resolved and are then securely deleted or anonymised. We do not share support correspondence with third parties except where required by law. Your right to clear, prompt service is something we take seriously at every level of the platform.
Understanding what you can ask of us — and what we promise in return.
You have the right to request a copy of the personal information 69jili holds about you at any time. To submit an access request, contact our support team through the channel listed in your account dashboard. We will acknowledge your request within a reasonable timeframe and provide the relevant information in a clear, readable format. Requests that are clearly excessive or repetitive may be subject to a reasonable processing time. We aim to make this process as straightforward as possible for every registered Filipino player.
If any of the personal details we hold about you are incorrect or out of date, you can request a correction at any time through your account settings or by contacting support. Keeping your information accurate helps ensure smooth processing of withdrawals and prevents unnecessary account verification delays. Corrections to core identity details such as your full name or date of birth may require supporting documentation to protect against fraud. We will update your records promptly once the correction has been verified. Accurate data also helps us provide you with the most relevant platform experience possible.
You may request the deletion of your personal data if you no longer wish to maintain an account on the platform. Deletion requests will be processed after any outstanding balances have been withdrawn and any active responsible gaming restrictions have expired. Please note that certain records — such as transaction histories — may need to be retained for a defined period to comply with applicable financial and regulatory requirements. Once the retention period has passed, that data will be permanently deleted or anonymised. We will always notify you of the outcome of your deletion request.
If you have consented to receive promotional communications from 69jili and later change your mind, you can withdraw that consent at any time through your account notification settings. Opting out of marketing emails or messages will not affect the delivery of essential account communications, such as transaction confirmations or security alerts. We will process your opt-out promptly — typically within 48 hours. Even after opting out of promotions, you can still visit the Promotions and Bonus pages directly at any time to view current offers. Your communication preferences are always in your control.
Security is built into every layer of the platform — not added as an afterthought.
All data transmitted between your device and the 69jili platform is protected using industry-standard encryption. Account passwords are stored using secure hashing algorithms — not as plain text — so even internal staff cannot read them. Access to systems that hold personal data is restricted to authorised personnel only, with activity logging in place for all sensitive operations. We conduct regular reviews of our security practices to ensure they remain appropriate for the threat environment. Any suspected security incident is investigated immediately and affected users are notified if their data has been put at risk.
We may work with trusted third-party service providers — such as payment processors — who handle certain data on our behalf to deliver the platform's core functionality. These providers are required to comply with data protection standards that are consistent with our own commitments, and they may only use the data for the specific purpose for which it was shared. We do not sell, rent, or trade your personal information to any outside party for their own commercial use. Where a third-party provider is located outside the Philippines, we take steps to ensure your data receives an equivalent level of protection. Our list of active third-party processors is reviewed regularly to ensure continued compliance.
We may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or best practice. When significant changes are made, we will notify registered members through an on-platform message or by email to the address on file. The updated policy will always be accessible at this page. Continued use of the platform after a policy update takes effect constitutes acceptance of the revised terms. If you have questions about any part of this policy, please visit our FAQ page or reach out through the contact details in your account dashboard.
Your privacy matters to us. Create your free account today and experience mobile sports betting built for Filipino players — with security at every step.